Customer Communication and COVID-19: Our approach

We are facing a truly unprecedented situation with the global spread of the coronavirus. As more and more people across the world are being impacted by COVID-19, we want to reach out and update you on how we’re approaching the situation from our side.

While we don’t want to add to your already saturated inbox or news feed about COVID-19 strategies, we want to let you know it’s largely business as usual for the Dropsafe team, and we’re continuing to service our customers around the world.

Reduced travel and in-person interactions

Like most companies accross most industries, in accordance with world-wide government recommendations, we’re limiting travel and in-person interactions. We want to minimise the risk and maintain the health and wellbeing of our staff, our families and the wider community, while maintaining the high level of support our customers deserve.

All of the tradeshows and conferences that we were planning to attend have of course, in the interests of safety for both exhibitors and attendees, been either postponed or cancelled. We are trying to keep a detailed list of the upcoming showsand our attendance. We will keep our events page updated with information as it unfolds.

How can you contact us?

While some of us may be required to work remotely, others are in the office, and we are still at the end of the line and ready to assist you with your enquiries. You can contact Dropsafe as usual, either through the forms on our website, by email or by phone.

Replacing in-person meetings with video calls

Despite minimising face-to-face meetings we are still able to meet up though video call aservices such as Skype or Zoom. Please contact us directly via our email address or phone, and we can discuss an online meeting at a time that is suitable for both you and us.

So, however you’d like to communicate with us, we’ll be here.

We will keep you updated on any changes as they arise.

We hope you, your family and your friends all stay well and safe in these challenging times.